Returns & Refunds

At ZincShield, your satisfaction is important to us. We stand behind the quality of our products and want you to feel confident in your purchase.

1. 30-Day Return Policy

You may return your order within 30 days of receiving it for a full refund, subject to the conditions below.

2. Tried It and Not Happy?

We understand that skincare is personal.

If you’ve tried a product and are not satisfied, please contact us at: hello@zincshield.co.za

We will work with you to find a suitable solution.

3. Return Conditions

To qualify for a return:

  • Proof of purchase is required
  • The product must not be excessively used or intentionally damaged
  • Returns must be initiated within the 30-day period

4. How to Request a Return

To start a return:

  1. Email us at hello@zincshield.co.za
  2. Include your order number and reason for return
  3. We will guide you through the next steps

5. Refund Process

  • Refunds are processed once returned items are received and inspected
  • Approved refunds will be issued via the original payment method
  • Processing times may vary depending on your bank or payment provider

6. Shipping Costs for Returns

  • Return shipping costs may apply unless the product is defective or incorrect
  • This will be confirmed during the return process

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Please contact us within 48 hours of delivery
  • Include photos where possible
  • We will resolve the issue as quickly as possible

8. Contact Us

For any returns or refund queries, please contact: hello@zincshield.co.za